This training is for school employees who supervise students in a variety of school settings: the classroom, cafeteria, playground, or the school bus. The emphasis is to minimize problems by proactively setting clear expectations with procedures, routines, and rules. Research from the experts Randy Sprick, Anita Archer, and Harry Wong is used to provide practical and effective management tools. You will learn how to respond when students are challenging by using “defusers” before the debate becomes a conflict. The task and importance of remaining calm and composed when addressing student misbehavior is also examined. “What determines liability?” and the dos and don’ts of physical intervention are also reviewed.